Privacy Policy

Effective Date: 22nd November 2024

Scale Property Finance Ltd ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and any other information you provide when filling out forms or contacting us.
• Usage Data: Information about your visit, such as IP address, browser type, pages visited, and time spent on the site.

2. How We Use Your Information

We use your information to:

• Provide and improve our services.
• Respond to your inquiries and communications.
• Send updates, newsletters, or promotional material (only if you’ve opted in).
• Comply with legal obligations.
  
  

3. Sharing Your Information

We do not sell or share your personal information with third parties, except:

• To service providers who help us operate the website (e.g., hosting or analytics services).
• If required by law or legal proceedings.
• To our lender partners and their associated agents to fulfil our duties as your broker

3.1 Retaining Your Information

We will retain your personal data as long as you are a customer with us. We may retain your personal data beyond this date for the purposes mentioned above and will in any case at all times retain your personal data for the minimum period required by law. We may also retain your data to deal with any disputes, to maintain records and to show we have dealt with you fairly.

4. Cookies and Tracking

We may use cookies and similar technologies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Opt out of marketing communications.
• Request data portability or restrict data processing.
• Complain to the Information Commissioner's Office (ICO) which regulates the processing of personal data. Our ICO registration number is ZB819139. You can contact them at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by telephone on 0303 123 1113 or by email to casework@ico.org.uk

To exercise these rights, please contact us at hello@scalepropertyfinance.co.uk. Complaints are referred to the ICO, where appropriate, within 72 hours and Data Subject Access Requests (DSARs) are appropriately completed within 30 days of receipt.

6. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the Internet is 100% secure.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

8. Changes to This Privacy Policy

We may update this policy periodically. Please review it regularly to stay informed.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:
Scale Property Finance Ltd
Email: hello@scalepropertyfinance.co.uk
Address: Clockwork Studio, 1E Meridian Road, Redland, Bristol, BS6 6EG

By using our website, you agree to the terms of this Privacy Policy.